Service Request

To request for service, please use the Service Request webform below. Alternatively, you may reach us at:

• Email: services@maplecomm.ca
• Toll-free (North America only): 844.MAPLECOMM (844.627.5326)

All services will need to be scheduled ahead of time except for On-demand Video Remote Interpreting (VRI) and Over-the-Phone Interpretation (OPI). If interested in using the on-demand and/or OPI service options, please contact us to open an account for your use.

Quotes are available on request and must be approved in writing (e.g. email reply) before we can start looking for an interpreter/captioner. Short notice/emergency requests less than 3 business days notice are subjected to a higher fee and are based on availability basis.

Service Request MASTER (Rev. 2023.02.14)

Personal Details

Your Name

Email Address

Phone Number

Phone - Service Options Voice/TextVoice OnlyText OnlyVRS (Video Relay Services)Other Phone - Service Options

Organization

Address

Address

Address

Address

City

City

State/Province

State/Province

Zip/Postal

Zip/Postal

Country AfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBruneiBulgariaBurkina FasoBurundiCôte d'IvoireCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCook IslandsCosta RicaCroatiaCubaCuracaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinePanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarReunionRomaniaRussiaRwandaSaint BarthelemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUnited States Minor Outlying IslandsUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabwe

Country

Booking Details

Which service? InterpretationCaptioning (aka CART)NotetakingPre-recorded Video Message (Sign Language)

Visual or Verbal? Sign LanguageSpoken Foreign Language

Language (Sign Language) ASL-English (American Sign Language)LSQ-French (Langue des signes du Québec)International SignOther Language (Sign Language)

Language (Spoken) FrenchSpanishVietnameseMandarinItalianRussianGujaratiUrdu

Preference RemoteOn-site (where available)

Language CART EnglishFrenchSpanishItalian

Option (Captioning) LivePost Production

Date

Time zone PT (Pacific Time)MT (Mountain Time)CT (Central Time)ET (Eastern Time)AT (Atlantic Time)NT (Newfoundland Time)

Start Time

121234567891011 : 00153045 AMPM

Remote interpreter/captioner will typically join the session 5-10 minutes (non-billable) prior to the start of the session. If you'd like the interpreter/captioner to join earlier to allow for more time to do tech check before starting the session, please adjust your requested start time in 15-minutes increments as billable (e.g. join at 09:45 AM, session starts at 10:00 AM).

End Time

121234567891011 : 00153045 AMPM

Interpreter/captioner will strive to stay on if the event runs longer than the scheduled end time, however it is not guaranteed. If there's any overtime, this would be charged in specified increments as per Terms and Conditions on the quote, which would be emailed to you for approval.

Event webpage (if any)

Additional information (e.g. name(s) of preferred interpreter, address for on-site requests, etc.)

Are there document(s) you can share with your interpreter to be better prepared for the assignment? (e.g. presentation, meeting agenda, etc.)

Drop a file here or click to upload Choose File

Maximum file size: 314.57MB

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