Service Request

To request for service, please use the Service Request webform below. Alternatively, you may reach us at:

• Email: services@maplecomm.ca
• Toll-free (North America only): 844.MAPLECOMM (844.627.5326)

All services will need to be scheduled ahead of time except for On-demand Video Remote Interpreting (VRI) and Over-the-Phone Interpretation (OPI). If interested in using the on-demand and/or OPI service options, please contact us to open an account for your use.

Quotes are available on request and must be approved in writing (e.g. email reply) before we can start looking for an interpreter/captioner. Short notice/emergency requests less than 3 business days notice are subjected to a higher fee and are based on availability basis.

Service Request MASTER (Rev. 2023.02.14)

Personal Details

Your Name

Email Address

Phone Number

Phone - Service Options Voice/Text Voice Only Text Only VRS (Video Relay Services) Other Phone - Service Options

Organization

Address

Address

Address

Address

City

City

State/Province

State/Province

Zip/Postal

Zip/Postal

Country Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Bulgaria Burkina Faso Burundi Côte d'Ivoire Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Curacao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Saint Barthelemy Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe

Country

Booking Details

Which service? Interpretation Captioning (aka CART) Notetaking Pre-recorded Video Message (Sign Language)

Visual or Verbal? Sign Language Spoken Foreign Language

Language (Sign Language) ASL-English (American Sign Language) LSQ-French (Langue des signes du Québec) International Sign Other Language (Sign Language)

Language (Spoken) French Spanish Vietnamese Mandarin Italian Russian Gujarati Urdu

Preference Remote On-site (where available)

Language CART English French Spanish Italian

Option (Captioning) Live Post Production

Date

Time zone PT (Pacific Time) MT (Mountain Time) CT (Central Time) ET (Eastern Time) AT (Atlantic Time) NT (Newfoundland Time)

Start Time

121234567891011 : 00153045 AMPM

Remote interpreter/captioner will typically join the session 5-10 minutes (non-billable) prior to the start of the session. If you'd like the interpreter/captioner to join earlier to allow for more time to do tech check before starting the session, please adjust your requested start time in 15-minutes increments as billable (e.g. join at 09:45 AM, session starts at 10:00 AM).

End Time

121234567891011 : 00153045 AMPM

Interpreter/captioner will strive to stay on if the event runs longer than the scheduled end time, however it is not guaranteed. If there's any overtime, this would be charged in specified increments as per Terms and Conditions on the quote, which would be emailed to you for approval.

Event webpage (if any)

Additional information (e.g. name(s) of preferred interpreter, address for on-site requests, etc.)

Are there document(s) you can share with your interpreter to be better prepared for the assignment? (e.g. presentation, meeting agenda, etc.)

Drop a file here or click to upload Choose File

Maximum upload size: 314.57MB

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