Zoom Instructions – Live Captioning

Notes:

  • Once the Zoom room is setup for live captioning, attendees can enable/disable the CC button to see captioning. For better experience, use the external ICS weblink provided for the session to share with your attendees.
  • Free automated test loop is available on request, contact services@maplecomm.ca to schedule a time.

Zoom Integrated Captioning Instruction Guide

From ordering captions for your Zoom event, to setting up captions for a Zoom webinar, this helpful guide will walk you through the entire process.

Anyone who has not previously ordered Maple integrated captions for the Zoom platform should contact a Maple representative to request service and discuss pricing by email to services@maplecomm.ca or call 844-627-5326.

What’s Covered:

  • Enabling Captions in Your Zoom Account – Instructions on how to set up your Zoom account for captions and transcripts.
  • Assigning a Maple Closed Captioner & Viewing Captions in Zoom Meeting – Instructions on how to assign a captioner to caption and how to turn on your captions during a captioned meeting.
  • Special Instructions for Captioning Zoom Webinars – Instructions on how to set up a Maple captioner to caption Zoom webinars.

Enabling Captions in Your Zoom Account

How to Set up Captions in Zoom

In order to view captions during your Zoom event, you will need to enable the captions setting in the dashboard of your Zoom account in advance of your event.

  1. Sign in to your Zoom web portal and click “My Account” in the upper right side of the page.
  2. In the navigation panel, click “Settings” and then locate the “In Meeting (Advanced)” tab.Zoom caption setup
  3. Make sure that the “Closed Captioning” setting is enabled. (If a verification dialog displays, click “Turn On” to verify the change.) This setting should automatically save for all future Zoom calls. You can also enable the “Save Captions” option from here if you want to allow participants to save the caption transcript. This feature can be turned on just below the Closed Captioning settings.Zoom caption and Transcript Settings

Assigning a Maple Captioner & Viewing Captions in Zoom Meeting

How to Assign a Maple Closed Captioner to Caption & How to View Captions During a Zoom Meeting

With Maple’s Zoom integrated captions, there no longer is a need for sharing Zoom API tokens. Instead, meeting hosts log into their Zoom events and simply assign our captioner to caption and confirm that test captions are flowing through.

  1. Start your meeting 10 minutes prior to the scheduled start time. Your captioner will join your event as “Closed Captioner,” a participant on the call.
  2. Click the Closed Caption icon at the bottom of the screen, and choose “Assign a Participant to Type.”Zoom Screenshot showing VITAC's Closed Captioner is available
  3. This will open a window to the right of the Zoom screen that lists the participants on the call. From this list, the host will promote the Maple Closed Captioner to Zoom captioner and select “Assign to type Closed Caption” from the dropdown.Zoom Screenshot showing VITAC's Closed Captioner is available
  4. If you’re in a Zoom meeting with 8 or more participants, you can search for the Closed Captioner if you don’t immediately see their name in the participants window.
  5. To do that, simply click on Participants from the menu bar.Zoom Screenshot showing VITAC's Closed Captioner is available
  6. A participants window will pop-up. Locate the search bar at the top of the window, enter “Closed Captioner,” then search.Screenshot of Zoom participants window with search bar
  7. Next, follow Step 3 (above) to promote the captioner through the “Assign to type Closed Caption” option.
  8. Your captioner will grab the third-party caption API and connect it via our captioning platform. The captioner will now be able to listen to your Zoom event like every other attendee and caption directly to your Zoom screen and/or to the separate ICS captioning window if ICS was selected during the ordering process.
  9. You now will be able to click the CC button on the bottom right of the screen as the meeting host and select “Show Subtitle” from the menu to see captions on the screen. You also can click “View Full Transcript” to view a realtime transcript of your event.
    Zoom Screenshot showing VITAC's Closed Captioner is available
  10. The captioner will send a caption test to ensure they are connected, and will communicate via Zoom chat. (Please note that any communication with the captioner while an event is in progress may result in missed captions.)
  11. Captions will be displayed at the bottom of the Zoom screen.

If you experience any problems with your captions once your meeting begins, please email services@maplecomm.ca or call VITAC support at 800-590-4203. VITAC is Maple’s captioning partner.