Unscheduled VRI is ideal for walk-ins or last minute arrangement. Service is available 24/7/365 so use anytime as needed.
The rate is $4.00 per minute with a 15 minute minimum and is billable on a per-minute basis after that.
Scheduled calls are often a better fit for events, lectures, or meetings. In scheduling the event, the following information is required:
Standard rate for scheduled VRI is $95 per hour with one hour minimum. A minimum of one (1) business day’s advanced notice is needed; however, requests received on a shorter notice will be accepted depending on availability.
Court rate for scheduled VRI is $120 per hour with two hours minimum. A minimum of three (3) business days’ advanced notice is needed however requests received on a shorter notice will be accepted depending on availability.
Should a particular interpreter be requested for an assignment, MCG will attempt to assign the named interpreter to the event, if possible. Any assignment anticipated to exceed 1.5 hours will require a team of at least two interpreters. Breaks of less than two hours will be considered part of the assignment. Send requests to:
Contact person: Ruthie Nazarian
Toll-free: 844.MAPLECOMM (844.682.5326)
Unscheduled VRI: There is an initial setup fee of $150.00 to create a parent account. Child account(s) can be created as needed at no additional charges. This includes technical support to ensure that VRI is working on your network.
Scheduled VRI: Initial setup fee of $150.00 to create a parent account. Five child account(s) can be created as needed at no additional charges; additional child account can be created at $20 per account. This includes technical support to ensure that VRI is working on your network.
Initial setup fee of $150 will cover the opening of parent accounts for both unscheduled VRI and scheduled VRI and will not be billed separately.
Fees are charged on an hourly rate per video interpreter. Assignments are billed on an hourly basis, with an hour minimum at $95.00, and $95.00 for each additional hour.
Night, weekend, holiday rates
Video Interpreting assignments between 5:00 pm – 8:00 am, or on Saturdays and Sundays, the rate is $150.00 per hour and $150.00 each additional hour.
Holiday rates will be charged one and ½ times the normal fees.
Notification of cancellation or time change made with less than two full business days before the day of the scheduled event will be billed at the full rate agreed upon. MCG will provide a detailed invoice for all services and expenses - invoices for unscheduled VRI will be billed at the end of each month; invoices for scheduled VRI will be billed after each event. All invoice payments are due within thirty days of date of invoice.
All invoice payments are due within thirty (30) days of date of invoice. Late payment will incur charges on the past due amounts at 10% per annum compounding of the total late amount.
Requests made for same day assignments will be charged at an emergency rate of $120 per hour.
Optional technical support is available at $95 per hour. Email requests to firstname.lastname@example.org
Contract is in immediate effect upon signature.
MCG can begin providing services once authorization to bill is made, in writing. MCG will accept this form signed and returned via email. Signature below is evidence that the person signing is authorized to guarantee payment on behalf of himself/herself, if for an individual, or for the business entity requesting the service. By signing, you agree to MCG’s terms and policies below.